What are RescueTime's GDPR-defined sub-processors?
According to GDPR, a sub-processor refers to any business or contractor that customer data may pass through while using RescueTime's service. This definition encompasses a broad range of entities, including what some may consider "hardware" such as cloud infrastructure.
To ensure a quality experience for our customers, we partner with certain entities for certain business processes that are not central to our expertise. Below is a list of our sub-processors:
| Amazon AWS | USA | Cloud Infrastructure for our apps and services |
| Paypal, Inc (Braintree subsidiary) | USA | Customer payments |
| Helpscout, Inc. | USA | Customer support |
| Customer.io | USA | Customer interactions |
| SurveyMonkey | USA | Customer feedback |
| ChartMogul | Germany | Business analysis |
| Google, Inc | USA | Site analytics (web) and customer interactions (email) |
| ENTP, Inc (Tenderapp.com) | USA | Customer support (legacy) |
| Open.ai (Optional to User) | USA | Product feature enhancements; our users choose to enable or not. Data is never used in model training. |